Shipping policy
This shipping policy explains how G-Hive operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.
Table of contents
- Shipping and Delivery
- Free Shipping
- Delayed Orders
- Contact Information
Shipping and Delivery
All the orders are dispatched from our warehouse within 1 working days. Most of the orders are delivered to your address within 3-7 working days from the date when the order is placed.
Free Shipping
As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping.
Delayed Orders
Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly. Understanding the inconvenience caused by delays, we offer options to maintain your satisfaction. If your order is significantly delayed, you will have the choice to continue with the order, modify it, or cancel it for a full refund. Our customer service team is always available to assist with any changes to your order.
REPLACEMENT & REFUND POLICY
Replacement is only applicable for goods which are delivered in damaged or non-working conditions (applicable for lights only) or wrong item has been delivered.
Buyers need to make a video of unpacking of the received packet from cutting of first sealed tape to final 360 view of the product and if any piece is found damaged then the area needs to be focused or in case of a light not working the same needs be tested on this video. This Video will be mandatorily required as evidence for any replacement decision.
We can process replacement for your ordered product or products only if you return them successfully within a week in a good manner and without any further damage or breakage. There will be will be no replacement especially if the products are returned by customer after a gap of 7 days from the date of parcel delivered to customer or because of a failed delivery attempt and the package is returned. Although we can resend it for a nominal cost of courier.
How to Request a Replacement
- WhatsApp us on +91 7042834411 within 12 hours of delivery with:
- Clear images/above mentioned mandatory unpacking video of the damaged product and packaging
- Your order number and details of the issue
- Our team will review the request and confirm the replacement
WE CANNOT REFUND AT ALL FOR USED AND DAMAGED PRODUCTS! YOU CAN UNDERSTAND
Eligibility for Refunds
- The item delivered was incorrect
- The product was lost in transit
We can refund payment for your ordered product or products only if you return them successfully within a week in a good manner and without any damage or breakage. There will be will be no refund especially if the products are returned by customer after a gap of 7 days from the date of parcel delivered to customer.
How to Request a Refund
- WhatsApp us on +91 7042834411 within 12 hours of delivery with:
- Clear images/above mentioned mandatory unpacking video of the product and packaging
- Your order number and details of the issue
- Our team will review the request and confirm the refund
- The refund will be processed within 24 hours. Once processed, it should reflect in your
- account within 3–7 business days, depending on your bank’s processing time.
For any queries, WhatsApp us on +917042834411 or email us at boltcraft.tech@gmail.com. Thank you for choosing G-Hive!